Notice under the Act on Specified Commercial Transactions
Terms of trade for goods and for services
About Notice under the Act on Specified Commercial Transactions
This notice under the Act on Specified Commercial Transactions sets out, for Queen's Butler as operated by the Japan Butler Association, the operator's details, prices, payment, delivery, and the conditions of cancellation and return for mail-order sales in the Online Shop and for the provision of the services of The Salon, The Studio and rental space, and The Footman apprentice butler experience.
1. Seller
- Operator: Japan Butler Association (general incorporated association)
- Representative: Yuichi Ishii
- Location of the Manor and place of service: 2-7-4 Aomi, Koto-ku, Tokyo
2. Contact
- Enquiries regarding goods, delivery, services, reservations and this notice are received through the Queen's Butler enquiry form or at info@queensbutler.jp.
3. Sale prices and fees for services
- The sale price or fee for a service is the price, inclusive of tax, that you pay on applying for goods or a service.
- Prices of goods in the Online Shop are shown inclusive of tax on each product page and on the checkout screens.
- Fees for The Salon, The Studio and rental space, and The Footman experience are shown inclusive of tax on each price page and on confirmation of your reservation details.
- Where delivery charges, extensions, costume or other additional charges arise, their content and amount are shown or notified before your application is confirmed.
4. Method and timing of payment
- The Online Shop accepts credit card, settled at checkout.
- Services may be paid for in cash, by credit card, by electronic money or by QR code payment. The payment deadline is notified on confirmation of your reservation.
- Please check the method and timing of payment shown at checkout or in the reservation guidance.
5. Delivery of goods
- Goods are made to order. Delivery is expected within one to two weeks.
- Where the timing differs according to the goods, the place of manufacture, the delivery address or the state of delivery, we notify you on the product page or in the guidance sent after your order.
6. Provision of services
- The time of provision of a service is the date and time agreed at reservation for The Salon, The Studio and rental space, or The Footman experience.
- The Salon, The Studio and rental space, and The Footman experience are provided at the date and time agreed at reservation.
- For every use involving a visit to the Manor, at least one butler is present within it, and the Manor is never let unattended. Both gentleman and lady butlers are in residence, and visiting parties are limited to six.
7. Cancellation and return of goods
- Goods are produced to each order by the manufacturer (Printful) and shipped directly from its facilities. Cancellation after production has begun, and returns or exchanges for reasons attributable to the customer, are not accepted. For defective goods, misprints, damage in transit or loss, please contact the manufacturer's (Printful's) customer support directly as the purchaser. The Association is not the point of contact for matters of production or delivery and accepts no liability for them.
- Please check colour, dimensions, material, size and other product information on each product page before payment.
- The special terms on returns are also shown on the product page and on the final confirmation screen at checkout.
8. Defective goods and damage in transit
- If goods are defective, misprinted or damaged in transit, please contact us through the enquiry form within 30 days of receipt. For loss in transit, please contact us within 30 days of the scheduled delivery date.
- Please send the order number, the goods concerned and photographs showing their condition; after confirmation we arrange remaking free of charge or a refund. There is no need to return the goods. This clause does not limit any rights you hold under applicable law.
9. Cancellation of services
- Cancellations made more than 30 days before the date of use, before the attending butler has been confirmed and before preparations have begun, are refunded.
- For cancellations made 30 days or fewer before the date of use, or earlier but after the attending butler has been confirmed or preparations have begun, 100% of the fee is charged. Partial cancellations are not accepted.
- Where a service cannot be provided for reasons attributable to the Association or by force majeure, fees received are refunded in full. Cancellation charges apply only to the extent permitted by applicable law.
- For detailed conditions and examples of when preparations begin for each service, please see the respective cancellation policy.
10. Viewing environment and representations
- Product images may appear to differ in colour from the actual goods depending on your viewing environment. Material, dimensions and care instructions are shown on each product page.
- The content of a service may be subject to discussion and adjustment according to your reservation details, the availability of butlers, safety considerations and the conditions of use of the Manor.
Terms for goods and services compared
| Item | Online Shop | The three services |
|---|---|---|
| Price | Shown inclusive of tax on each product page and at checkout | Shown inclusive of tax on each price page and at reservation confirmation |
| Timing of payment | At checkout | By the deadline notified at reservation confirmation |
| Delivery / provision | Made-to-order goods delivered within one to two weeks as a guide | At the date and time agreed at reservation |
| Customer's own reasons | No cancellation or return after production begins | Cancellation policy on a 30-day basis |
| Defects / Association's reasons | Contact within 30 days of receipt (remaking or refund) | Full refund where the service cannot be provided |
The three services are The Salon, The Studio and rental space, and The Footman apprentice butler experience.
Operator details
| Operator | Japan Butler Association (general incorporated association) |
|---|---|
| Representative | Yuichi Ishii |
| Manor and place of service | 2-7-4 Aomi, Koto-ku, Tokyo |
| Contact | Queen's Butler enquiry form |
How to check the terms of trade before purchasing or booking
Is it goods or a service?
The conditions of delivery, provision and cancellation differ between goods in the Online Shop and the services of The Salon, The Studio and The Footman experience.
Check the price inclusive of tax
For goods, check the price shown on the product page and at checkout; for services, the price shown on the price page and on confirmation of your reservation details.
Check the method and timing of payment
For goods, credit card payment at checkout; for services, the method and deadline notified on confirmation of your reservation.
Check the timing of delivery or provision
Made-to-order goods take one to two weeks as a guide; services are provided at the date and time agreed at reservation. Individual guidance takes precedence.
Read the conditions of cancellation and return
For goods, the treatment depends on whether production has begun; for services, on the 30-day basis and on whether the attending butler has been confirmed or preparations have begun.
What this notice covers
- Operator name, representative and address
- Display of prices for goods and services, and the method and timing of payment
- Delivery of goods and the timing of provision of services
- Cancellation and return of made-to-order goods, and where to report defects or damage in transit (directly to the manufacturer)
- The 30-day basis for the three services and full refunds for the Association's reasons and the like
What this notice does not cover
- The provision of food and drink within the Manor (you are welcome to bring your own)
- The handing over of keys to the Manor and unattended use
- Detailed fees for each service (set out on the respective price pages)
- The handling of personal information (set out in the Privacy Policy)
Three guides to read according to your transaction
Cancellation conditions for goods
Cancellation of made-to-order goods after production begins, and the handling of defects and delivery incidents, are set out in the Shop's own terms.
Read more
Information entrusted to us
For the information we hold from orders, delivery, payment and reservations, and the purposes of its use, please see our handling of personal information.
Read more
Operator information
The Japan Butler Association, its representative, address, registration number and activities may also be found in the company profile.
Read moreWhich conditions apply to goods, and which to services?
Reading the terms of trade correctly means checking, for the Online Shop, the product price, delivery charge, timing of payment, timing of delivery and special terms on returns; and for services involving a visit to the Manor, the fee, payment deadline, agreed date and time of provision and cancellation on the 30-day basis. Please read the section that applies, without mixing conditions that are not shared.
When contacting us about goods, please give the order number, the goods concerned and the delivery or condition in question; for services, the name of the service, your preferred date and time, the reservation details and any cancellation you wish to discuss. For delivery charges, payment deadlines and other terms of trade, please refer to the product page, the price page or the guidance given at the time of application.
Payment at the ShopQCan I cancel goods after ordering?
Only before production has begun. Cancellation after production begins, and returns or exchanges for the customer's own reasons, are not accepted. Please check the goods, colour and size before payment.
QWhat should I do if defective goods arrive?
Please contact us through the enquiry form within 30 days of receipt, with the order number and photographs showing the condition. After confirmation, we remake the goods free of charge or refund you. There is no need to return them.
QWhat are the conditions for cancelling a service date?
Cancellations more than 30 days ahead, before the attending butler has been confirmed and before preparations have begun, are refunded. Cancellations 30 days or fewer ahead, or after the attending butler has been confirmed or preparations have begun, are charged at 100% of the fee.
QWhen will goods arrive?
Made-to-order goods are delivered within one to two weeks as a guide. Where this differs according to the goods or the delivery address, we notify you on the product page or in the guidance sent after your order.
QWhere is the fee for a service finalised?
It is shown inclusive of tax on each price page and on confirmation of your reservation details. Please check the content and amount before applying.
QWhere can I find delivery charges and additional fees?
Where delivery charges, extensions, costume or other additional charges arise, their content and amount are shown or notified before you apply.
You may also wish to read
Our butler will answer your questions on the terms of trade.
Please let us know anything you wish to confirm about goods, delivery, reservations or cancellation.