White-gloved hands writing on notepaper in an English-style study

Terms of Use

The undertakings common to the Manor, our butlers and four services

Queen's Butler — Definition

About Terms of Use

The Terms of Use are the undertakings that apply between the Japan Butler Association and customers using the four Queen's Butler services it operates.

Article 1: Scope

These Terms apply to the use of The Salon, The Studio, the Apprentice Butler Experience and the Online Shop of Queen's Butler, operated by the Japan Butler Association.
Individual provisions are the service-specific conditions shown in each service's guidance, fee pages, cancellation policy, product pages and application screens.
Each service's guidance, fee pages, cancellation policy, application screens and other individual provisions form part of these Terms. Where individual provisions differ from these Terms, the individual provisions prevail.

Article 2 (Nature of the Premises)

The premises are not lodging facilities under the Hotel Business Act, but facilities for experiencing the service of a butler. Use for the purpose of overnight accommodation is not accepted.
As the premises are not lodging facilities, rooms cannot be locked. Please keep your valuables in your own care.
Throughout your use, at least one butler of the Association is present in the Manor at all times. The Manor is never let unattended.
The Salon may be used by women only. Male companions may not enter, even as escorts.

Article 3: Presence of a Butler

During your stay, at least one male or female butler attends you within the Manor. Arrival, departure and locking are handled by the butler.
The butler gives such guidance as is needed for safety within the Manor, the handling of furnishings and the course of the day. Customers are asked to follow the butler's guidance.

Article 4: The Bed

The bed is a training fixture for bed-making in butler education, and may also be used for rest during your stay.
While the bed is in use, the butler remains in the Manor and no keys are handed over.

Article 5: Eligible Customers and Numbers

The Salon is for women only. Male companions may not enter, even as escorts. Day and evening slots are for one party of up to six; the late stay is for one guest only.
The terms of use for The Studio and the Apprentice Butler Experience follow their respective guidance.

Article 6: Restrictions on Purpose

The bed may not be used as a place of residence, nor the Manor for sole occupation.
Use whose sole purpose is to secure a place to spend the night, without experiencing the butler's service, is not accepted.
Registration of residence or any other use of the premises as a place of residence is prohibited.

Article 7: Outings

Outings are available for stays of four hours or more, and time spent out counts towards your stay. Please return no later than one hour before the end of your stay.
If customers go out alone, the butler keeps the Manor. If you wish the butler to accompany you, please request this when reserving.
When the butler accompanies you out, the Manor is locked and unattended; please keep your valuables in your own care. Outings are not available during late-night hours.
Parking and similar charges incurred when leaving the Tokyo Waterfront area are borne by the customer at cost.

Article 8: Reservations, Fees and Payment

Confirmation before applying means reading the fees shown, the payment deadline, date and time, numbers, content of use and individual provisions, and keeping the confirmation notice.
Fees are shown at the time of reservation or purchase, and the confirmed details are notified to you. The deadline and method of payment follow the guidance given at the time of application.
No reduction is given for changes to a reservation, and no refund for early conclusion. Extensions are subject to availability; same-day extensions at The Salon are charged at the standard rate plus 20%.
Prices of Online Shop products are shown on each product page.

Article 9: Cancellation

For The Salon, The Studio and the Apprentice Butler Experience, refunds are made only for cancellations more than 30 days before the date of use, and before the butler has been assigned and preparation has begun. From 30 days before, or once the butler has been assigned or preparation has begun, 100% of the fee is charged. Partial cancellations are not accepted.
If the Association is unable to provide the service for its own reasons or through force majeure, fees received are refunded in full. Each cancellation charge applies only to the extent permitted by applicable law.
Online Shop products are made to order and shipped directly by the manufacturer (Printful); cancellations after production has begun and returns for the customer's own reasons are not accepted. For defective items, misprints, or damage or loss in transit, the purchaser should contact Printful's customer support directly. The Association is not the point of contact for production or delivery matters and accepts no liability for them.

Article 10: Membership

Membership hours are used in units of one hour and must be used within the month; unused hours lapse at the end of the month.
Only hours for which the Association was unable to accept a reservation for its own reasons may be carried over, once, to the end of the following month. No further carry-over is made.
Hours and visits are upper limits, and reservations may not be available depending on butlers' availability, in which case alternative dates are proposed. Priority for reservations is in the order Platinum, Gold, Silver, Bronze, then visitors.

Article 11: Our Butlers

What each butler can provide varies. Only a limited number of butlers can accommodate requests such as driving, personal attentiveness or attendance outside the Manor.
Requests beyond the scope of a butler's duties, requests contrary to law, and requests that compromise a butler's dignity are respectfully declined.

Article 12: Prohibited Conduct

Conduct contrary to law or public order and morals, conduct connected with crime, and conduct that harms the rights, dignity or safety of third parties or butlers is prohibited.
Bringing in hazardous items, unauthorised use of naked flames, unauthorised moving or damaging of furnishings and fixtures, entry to unauthorised areas, and use at volumes that affect the neighbourhood are prohibited.
False application details, resale of rights, fraudulent payment and conduct that obstructs the operation of the service are prohibited. In the event of a breach, the butler may end your use and ask you to leave the Manor.

Article 13: Photography and Likeness

Where the butler takes keepsake photographs, this is done with the customer's own camera or smartphone.
Photography in which the butler appears must be requested when reserving. Where there is a photographic purpose or an intention to publish, the scope must be discussed in advance.
Other customers and other persons must not be photographed or published without their consent.

Article 14: Damage and Liability

Where damage to the Manor, furnishings, fixtures, vehicles or third parties arises through causes attributable to the customer, the customer may be asked to bear that damage.
The Association is not liable for delay or cancellation caused by natural disaster, suspension of transport or other causes beyond its reasonable control, except where the Association is at fault.
The limitations of liability in this Article do not apply in cases of wilful misconduct or gross negligence by the Association, or where liability cannot be limited under the Consumer Contract Act or other mandatory law.

Article 15: Personal Data

The Association uses personal data necessary for reservations, purchases, delivery, enquiries and the provision of services in accordance with its handling of personal data.
For the purposes of use, outsourcing, provision to third parties, requests for disclosure and the handling of cookies and the like, please see the page on the handling of personal data.

Article 16: Amendment and Governing Law

Where these Terms are amended in response to changes in law or in the services, the amendments and their effective date are announced on this website.
These Terms are governed by the laws of Japan.

Production and Shipping of Online Shop Products

Online Shop products are made to order. Products are manufactured by Printful and shipped directly to the purchaser from its facilities. The Association holds no stock and carries out no production, packing or shipping.
For defective items, misprints, or damage or loss in transit, the purchaser should contact Printful's customer support directly. The Association is not the point of contact for production or delivery matters and accepts no liability for them.
As products are made to order, returns and exchanges for the purchaser's own reasons are not accepted. Please check the size and specifications on the product page before ordering.

A butler carrying a silver tea set in the fireplace room

Scope

The four services and the individual provisions to check

The Salon	Fees, membership, the late stay and the cancellation policy
The Studio	Uses, facilities, fees and the cancellation policy
Apprentice Butler Experience	Attire, fees and the cancellation policy
Online Shop	Product information, delivery, return terms and the final confirmation screen at checkout

Cancellation

The basis for cancellation

The dining room: yew table and chairs beneath a chandelier

Applies to	Timing and conditions	Treatment
The three attended services	More than 30 days before the date of use, before the butler is assigned and before preparation begins	Refund
The three attended services	From 30 days before, or once the butler is assigned or preparation has begun	100% of the fee
The three attended services	Not provided for the Association's own reasons or through force majeure	Full refund
Online Shop	After payment	No cancellation after production begins; no returns for the customer's own reasons
Online Shop	Defective items or damage in transit	Contact within 30 days of receipt (remake or refund)

The three attended services are The Salon, The Studio and the Apprentice Butler Experience. Please also check each service's cancellation policy.

Before using

How should I check the Terms before reserving or purchasing?

A butler receiving guests inside the entrance door

Choose the service you will use

Confirm which applies: The Salon, The Studio, the Apprentice Butler Experience or the Online Shop.

Read the common Terms

Check the provisions common to all four services: the nature of the Manor, the presence of a butler, prohibited conduct, photography, liability and personal data.

Cross-check the individual provisions

Also read the service-specific conditions on the fee pages, cancellation policy, product pages and application screens.

Confirm date, numbers and content

For the attended services, give your preferred date and time, numbers up to six and content of use, and confirm the fees and the conditions under which preparation begins.

Ask about anything unclear

For matters you cannot settle before applying, such as the scope of publication of photographs, what the butler can provide, outings or changes, please use the enquiry form.

What the common Terms set out

The scope across the four services and the precedence of individual provisions
The nature of the Manor: the presence of a butler, keys, the bed and bringing food and drink
Common conditions for outings, reservations, payment, cancellation and membership hours
Requests to butlers, prohibited conduct, photography, damage and liability
Personal data, amendment of the Terms, and Japanese law as governing law

What to check in the individual provisions

Specific examples of when preparation begins for each service
Individual product prices, shipping, materials, dimensions and delivery times
Individual consultations on the commercial use of photographs
Whether a particular butler can accommodate a request for a given reservation

Related rules

Three further pages to check before applying

Operator

Check the operator

The corporate name, representative, address, registration number and business activities are set out in the company profile.

Cancellation

Cancellation terms for The Salon

The 30-day basis and examples of when preparation begins, such as assigning the butler and provisioning, are set out in The Salon's individual provisions.

A butler at the double doors, ready to receive an enquiry

Contact

Enquiries before applying

For anything you cannot settle from the Terms and individual guidance, please enquire before reserving or purchasing.

How to read

Which should I check first, the common Terms or the individual provisions?

Reading the Terms means first confirming on this page the undertakings common to the four services, then cross-checking the fee pages, cancellation policy, product pages and application screens of the service you will use. Where the individual provisions differ from these Terms, please refer to Article 1, under which the individual provisions prevail.

When enquiring, please state the service you will use, your preferred date and time, numbers and the provision you wish to check. For cancellations, the reservation date and the notice on when preparation begins; for photography, the purpose and any plan to publish; for outings, the time and destination. Setting these out makes it easier for us to point you to the relevant provision.

Cancellation policy for The Studio

The hall clock in the gallery, marking the timing and sequence of the individual provisions

QCan I use the Manor unattended?

No. At least one butler remains in the Manor. No keys are handed over, and arrival, departure and locking are handled by the butler.

QIs the butler in the Manor while I use the bed?

Yes. The bed is a training fixture for bed-making in butler education, and may also be used for rest. The butler remains in the Manor throughout, and no keys are handed over.

QCan membership hours be carried over?

As a rule they lapse at the end of the month. Only hours for which the Association was unable to accept a reservation for its own reasons may be carried over, once, to the end of the following month.

QCan I cancel only part of a reservation?

Partial cancellations are not accepted. If you wish to change numbers, date, time or content, please check the provisions of the relevant service and enquire.

QIs a refund guaranteed if I cancel more than 30 days in advance?

A refund is made only where the butler has not yet been assigned and preparation has not begun. Once the butler is assigned or preparation has begun, 100% of the fee is charged even more than 30 days in advance.

QMay I publish photographs taken in the Manor?

Private photography is permitted under the butler's guidance. Commercial use, streaming, advertising use and the publication of photographs showing people require advance notice and the necessary consent.