The Studio Cancellation Policy
The 30-day rule, and what applies once a butler is assigned or preparations begin
About The Studio Cancellation Policy
The Studio cancellation policy is the set of rules governing refunds when a client cancels after a booking has been confirmed. Cancellations made more than 30 days before the date of use are eligible for a refund subject to conditions; from 30 days before, 100% of the fee is charged.
Article 1: Purpose and scope
- These rules apply to bookings of Queen's Butler The Studio for photography, meetings and green rooms, location shoots and other uses.
- Cancellation means the client withdrawing all or part of a confirmed booking.
- The base rate, extended hours, butler attire, additional people and all other booked items are treated as a single booking to which these rules apply.
Article 2: Formation of the contract
- The contract is formed at the point when the client's payment of the fee to the Manor is confirmed.
- Cancellation after the contract is formed is subject to the refund conditions in these rules.
- No cancellation fee arises from consultation prior to confirming the booking.
Article 3: Cancellation more than 30 days ahead
- Where cancellation is made more than 30 days before the date of use, no butler has yet been assigned, and no preparatory work has begun, the fee is refunded.
- Even more than 30 days before the date of use, no refund is made once a butler has been assigned.
- Even more than 30 days before the date of use, no refund is made once preparatory work has begun.
- The booking ceases to be refundable at the point when either the butler is assigned or preparations begin.
Article 4: Cancellation within 30 days
- Where the client cancels from 30 days before the date of use, 100% of the fee is charged.
- Regardless of whether a butler has been assigned or preparations have begun, no refund is made from 30 days before.
- This article also applies where the booking is not used on the day.
Article 5: Partial cancellation
- Partial cancellation, such as withdrawing only part of the booked numbers, hours or extras, is not accepted.
- Where several items are booked together and some are subsequently not used, no reduction or refund is made from the booked fee.
- Additional people or supplementary requests should be discussed in advance, within the maximum of six and the Manor's conditions of use.
Article 6: Cancellation by the Manor and force majeure
- Where the Manor is unable to provide the booked use for its own reasons, the fee is refunded in full.
- Where public transport is paralysed by typhoon, earthquake, disaster or the like, and the assigned butler cannot reach the Manor so that the booking cannot go ahead, a full refund is given.
- Cancellation in advance at the client's own judgement is subject to the ordinary 30-day rule and the conditions following butler assignment or the start of preparations.
Article 7: Sharing booking details
- Before booking, please tell us the purpose of the shoot, preferred date and time, numbers, whether butler attire is required and in what size, whether pick-up is required, and any equipment to be brought in.
- Should information relevant to shoot preparations, attire or load-in arrangements change, please inform the butler as soon as it becomes known.
- Once preparations have begun on the basis of the client's information, the booking is not refundable even more than 30 days before the date of use.
Article 8: Confirmation before applying
- Please confirm the specific refund procedure with the butler before applying.
- If you wish to change the date, please consult us with the date of use and booking details before deciding on the change.
- If you are considering cancellation, please let us know the date of use, the plan booked, numbers, attire and the state of load-in preparations.
16 September 2026
Whether a refund applies can be checked against five cases
| Timing of cancellation | Butler / preparations | Refund | Application |
|---|---|---|---|
| More than 30 days ahead | Before butler assignment and before preparations begin | Full refund | Eligible for refund |
| More than 30 days ahead | Butler assigned | No refund | Ineligible from the point of assignment |
| More than 30 days ahead | Preparatory work begun | No refund | Ineligible from the point work begins |
| Within 30 days | Regardless of circumstances | No refund | 100% of the fee is charged |
| Manor unable to proceed (its own reasons or force majeure) | Regardless of circumstances | Full refund | Where the Manor cannot provide the booking |
Once either the butler has been assigned or preparations have begun, the booking is not refundable even more than 30 days ahead.
Preparations have begun once concrete work starts on the shoot, attire or load-in
When shoot preparations begin
The state in which the butler has begun to arrange the settings and running order within the Manor in detail, according to the rooms, furnishings, lighting and props to be used.
Read more
When attire preparations begin
The state in which the height and usual clothing of the person wearing butler attire have been confirmed and preparation of the full morning coat ensemble has begun.
Read more
When load-in arrangements begin
The state in which the order of load-in and the routes through the Manor have begun to be arranged in detail for the equipment, items and placement of a location shoot or recording. The movement of up to six people and the positions that protect the furnishings are confirmed.
Read moreConditions under which a refund is given
- Cancellation more than 30 days before the date of use
- No butler yet assigned
- No preparations yet begun, whether for the shoot, attire or load-in
- The fee, where all three conditions above are met
Conditions under which no refund is given
- Cancellation by the client from 30 days before the date of use
- Cancellation after a butler has been assigned, even more than 30 days ahead
- Cancellation after any preparatory work has begun, even more than 30 days ahead
- Cancellation of only part of the booking, such as numbers, hours, attire or extras
If considering cancellation, check the state of your booking in five steps
Check the date of use
Confirm whether the day you notify us falls more than 30 days before the date of use, or within 30 days.
Check whether a butler has been assigned
If more than 30 days ahead, confirm whether a butler has already been assigned.
Check whether preparations have begun
Confirm whether any of the shoot preparations, attire preparations or load-in arrangements have started.
Check whether it is all or part
Cancelling only numbers or extras is a partial cancellation and is not accepted.
Check the outcome under the rules
Against the conditions established, we tell you whether a refund applies or 100% of the fee is charged.
See how the rules apply from examples of booking situations
| Example | Timing | Situation | Outcome |
|---|---|---|---|
| Cancelling a shoot in the Manor | More than 30 days ahead | Before butler assignment and before preparations | Full refund |
| Cancelling a butler attire shoot | More than 30 days ahead | Attire preparations begun | No refund |
| Cancelling a location shoot | More than 30 days ahead | Load-in arrangements begun | No refund |
| Cancelling a meeting | Within 30 days | Regardless of preparations | 100% of the fee is charged |
| Reducing only the number of people | Regardless of timing | Partial cancellation | No reduction or refund |
| The Manor unable to proceed | Regardless of timing | Manor's own reasons or force majeure | Full refund |
QIf I cancel more than 30 days ahead, am I always refunded?
Not always. A full refund applies only where no butler has been assigned and no preparations, whether for the shoot, attire or load-in, have begun.
QWhat if attire preparations begin before a butler is assigned?
As preparatory work has begun, the booking is not refundable. Butler assignment and the start of preparations are independent: no refund is made once either applies.
QPreparations have not begun, but a butler has been assigned.
As a butler has been assigned, the booking is not refundable even more than 30 days ahead. Butler assignment is treated as an independent condition, even where preparations have not yet begun.
QWill I be refunded for a reduction in numbers?
Reducing numbers alone is a partial cancellation, and no reduction or refund is made. If you wish to add people, please consult us early, within the maximum of six.
QWhat is charged if I cancel within 30 days?
From 30 days before the date of use, 100% of the fee is charged. No refund is made regardless of butler assignment or the state of preparations.
QWhat if I wish to cancel in advance because a typhoon is forecast?
Cancellation in advance at the client's own judgement is subject to the ordinary conditions. Where public transport is paralysed and the assigned butler cannot reach the Manor, so that the Manor itself cannot proceed, a full refund is given.
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The butler will confirm the conditions of your booking.
Please enquire with your date of use and booking details.