Enquiries
Online Shop
About Enquiries
Online Shop enquiries are the channel through which our butlers, via a dedicated form, take questions before you choose an item, and requests to change an order (colour, size, quantity, delivery address) or cancel it, only before production begins. Non-delivery, faulty items and damage or loss in transit after shipping fall outside this form; please contact the manufacturer (Printful) directly as the purchaser. After ordering, please include your order number and the item name, and do not write any payment details.
Online Shop enquiry form
Write the item name, your subject, and the facts you have confirmed, in that order
The enquiry form is the channel for questions before you choose an item, and for requests to change an order (colour, size, quantity, delivery address) or cancel it, only before production begins. Matters are handled in accordance with the Terms of Use and the notice under the Act on Specified Commercial Transactions. Before ordering, tell us the item name and what you wish to confirm; after ordering, your order number and the item name.
Organising your subject means choosing the closest of: questions about items or delivery before ordering, changing an order before production begins, sizing, or other, and then setting out the facts you have confirmed in order. For non-delivery, faulty items, misprints, or damage or loss in transit after shipping, please contact the manufacturer's (Printful's) customer support directly as the purchaser. The Association is not the point of contact for production or delivery matters and accepts no liability for them.
Please do not write card numbers, PINs or security codes in the form. If you do not know your order number, you may write what you can: the item name, your name, and the approximate date of your order.
See the FAQ
Choose your subject to see what information is needed
| Choosing an item before ordering | Item name, the colour or size you are considering, and which part of the item page you wish to confirm |
|---|---|
| Questions about items or delivery before ordering | Item name, delivery region, when you need it, and anything to confirm before ordering (non-delivery, damage or loss after shipping: directly to the manufacturer) |
| Changing an order before production begins | Order number, item name, the detail to change (colour, size, quantity, delivery address) and the new value. Not possible once production has begun |
| Sizing | Item name, the specification you are considering, the measurement you are unsure of, and what the item page shows |
| International delivery | Item name, quantity, destination country or region, when you need it, and anything to confirm about delivery |
| Gifts | Item name, how you would like it given, the delivery address, and anything to confirm about wrapping, direct delivery or enclosed documents |
| Non-delivery, faults, damage or loss after shipping | Outside the scope of this form. Please contact the manufacturer's (Printful's) customer support directly as the purchaser (the Association is not the point of contact and accepts no liability) |
In a short message, what order should I write in?
| Choosing an item | Item name: ○○ / What to confirm: how to read the colour and size chart |
|---|---|
| Questions about items or delivery before ordering | Item name: ○○ / Delivery region: ○○ / When needed and what to confirm |
| International delivery | Item name: ○○ / Destination country or region: ○○ / What to confirm |
| Gifts | Item name: ○○ / How you would like it given: wrapping, direct delivery, enclosed documents, etc. |
Before ordering, after ordering, after arrival: how does what you tell us change?
Begin with the item name
An enquiry before ordering tells us what you wish to confirm before payment, such as how to read colours and sizes, international delivery, or gifts.
Read more
Include your order number
An enquiry after ordering includes the order number and item name so that it can be matched against the record of your order.
Read more
After arrival, contact the manufacturer
For non-delivery, faulty items, misprints, or damage or loss in transit after arrival, please contact the manufacturer (Printful) directly as the purchaser, not through this form. The Association is not the point of contact and accepts no liability.
Read moreWhat to write in the form
- After ordering: your order number and the item name
- The item or delivery situation your question concerns
- For sizing: the measurement or notation you wish to confirm
- For international delivery: the country or region
- For gifts: how you would like it given
What we ask you not to write in the form
- Credit card numbers
- Card PINs
- Card security codes
- Payment or confirmation of an order through this form
- Assuming that sending the form alone confirms an order or payment
From checking your entry to receiving a reply
Before sending, match the item name to your subject
Read back to check that the item name and your question correspond, and that the subject chosen fits the content.
Check there are no payment details
Confirm that no card number, PIN or security code is included in the message.
Send this enquiry
Sending the form delivers your enquiry to the butler. It does not place an order or make a card payment.
Keep the confirmation screen and automatic reply
After sending, please check the confirmation screen. The automatic reply contains a copy of your message and a guide to when you may expect a response; please keep it until you receive our reply.
The butler matches the enquiry to the order record
Where there is an order number, we match the record of your order against the subject of the enquiry.
QMay I enquire before ordering?
Yes. Please tell us the item name and what you wish to confirm, such as colour, size, delivery, international delivery or gifts. We check what we are able to accommodate, and the butler replies according to the item and your subject.
QI do not know my order number. Can I still send the form?
The order number is optional. For questions before ordering, please include the name of the item you are considering.
QMay I write my card details?
Please do not enter card numbers, PINs or security codes. Our butlers will never ask for these through the enquiry form.
QCan I buy an item through this form?
This form is for enquiries only. Sending it does not confirm an order or a payment.
QWhere do I report a faulty item or damage in transit?
For faulty items, misprints, or damage or loss in transit, please contact the manufacturer's (Printful's) customer support directly as the purchaser. The Association is not the point of contact for production or delivery matters and accepts no liability for them.
QWhat should I write about international delivery or gifts?
For international delivery, the destination country or region and the item name; for gifts, the item name and how you would like it given.
Returns
- As items are made to order, we cannot accept cancellations or returns for reasons of preference after payment. Please report faulty items, incorrect deliveries or damage in transit within 30 days of arrival
You may also wish to read
Before sending, please read the returns policy.
It explains cancellation and returns for made-to-order items. For faulty items or damage in transit, please contact the manufacturer (Printful) directly.