Payment Methods
Cash, credit card, electronic money and QR code payment
About Payment Methods
Payment Methods are the means available in the Manor and online, chosen once your booking and the amount have been confirmed. In the Manor we accept cash, credit card, electronic money and QR code payment.
Four methods in the Manor, and card payment online
| Method | In the Manor | Online |
|---|---|---|
| Cash | Accepted. The amount is confirmed with your butler before settling | Not available |
| Credit card | Accepted | Available for The Salon, The Studio, The Footman, monthly membership and the Online Shop |
| Electronic money | Accepted. The amount is confirmed on the terminal | Not available |
| QR code payment | Accepted. The completion screen is checked | Not available |
Choose your method according to where you pay and the route we advise
| Paying in the Manor | You may choose from cash, credit card, electronic money and QR code payment. Please proceed once your booking and the amount have been confirmed. |
|---|---|
| Checking the display | Your butler states what was used and the total including tax. For cash, confirm the amount handed over; for card and electronic money, the terminal display; for QR code payment, the completion screen. |
| Online payment | For services in the Manor and monthly membership, card payment follows the route advised once your booking is confirmed. For the Online Shop, proceed from the product page to checkout and confirm the price, delivery charge and made-to-order conditions. |
| Gifts and corporate use | If the person booking, the person visiting and the name on the payment differ, please tell us on the form who is paying for whom. We advise the available methods and points to confirm before payment. |
Payment follows five confirmations
Choose the service
Confirm whether you are using The Salon, The Studio, The Footman, monthly membership or the Online Shop.
Settle the details
Confirm the date and time, numbers, content, attire and preparation with your butler, and settle the amount to be paid.
Confirm the timing
The timing of payment is given in each service's confirmation or on the checkout screen; please do not pay before being advised.
Choose the method
In the Manor choose from the four methods; online card payment follows the route advised after confirmation or the checkout screen.
Check the display and record
Check the total including tax, the name of the person booking and the service shown on the terminal or payment screen. If the name on the payment differs, please tell us in advance.
Where to confirm differs for personal use, gifts and corporate use
When you visit the Manor yourself
Confirm the booking and total including tax, then choose from the four methods in the Manor or the online card payment advised after confirmation.
Read moreWhen giving an experience as a gift
Please tell us when booking that the person visiting and the person paying differ. Your butler advises the available methods and timing before confirmation.
Read more
When a company uses The Studio
We confirm the purpose, numbers, the estimate and the name for payment. Please follow the timing and procedure set out in the confirmation of your booking or estimate.
Read moreWhat to confirm before payment
- Confirmation of the booking and the total including tax
- Guidance on the timing of payment and available methods for each service
- Confirmation of the amount shown for card, electronic money and QR code payment
- Guidance on the online payment route used after confirmation
- Guidance on the policy that applies to changes and cancellations
What cannot proceed before confirmation
- Sending the form alone confirms neither the booking nor the amount
- Chauffeured pick-up (attached to your plan; availability confirmed at booking)
- We do not serve meals; you are welcome to bring food and drink
- Made-to-order items from the Online Shop cannot be cancelled after payment
Changes and cancellations follow each service's terms, not the payment method
How a change is handled is not decided by whether you paid in cash or by card; it depends on the service, when you contact us and how far preparation has progressed. If your plans change, please do not cancel the payment first; contact your butler with your booking details to hand.
For The Salon, The Studio and The Footman, please see the price page and cancellation policy of each. Conditions that differ from the usual, such as monthly membership, an estimate for a location shoot or advance payment for a gift, are explained individually before confirmation.
The Online Shop includes made-to-order items. Please check the conditions on cancellation after payment, returns and damage in transit on the product page and at checkout before ordering.
Terms of Service
QHow can I pay in the Manor?
We accept cash, credit card, electronic money and QR code payment. Please also check the timing of payment for each service in the confirmation of your booking.
QCan I ask about receipts?
If you need a document, please tell us the name and wording you require before payment. We will confirm whether it can be issued and how you will receive it.
QCan I pay in instalments?
Please check the options shown on the actual payment screen or terminal for the number of instalments available. If you wish to use a method not shown, please ask before proceeding.
QCan I pay for The Salon online?
Yes. Services in the Manor, including The Salon, accept online credit card payment. Please follow the route advised once your booking is confirmed.
QCan I change the payment method?
Before payment, please check the available methods in your confirmation or on the payment screen. After payment, please do not take any action first; contact us with your booking details and record to hand.
QHow do I pay for a gift?
Please tell us when booking that the person visiting and the person paying differ. Your butler advises the available methods and timing before the details are confirmed.
Confirm the amount and timing, then proceed to payment
The Japan Butler Association, the general incorporated association that operates Queen's Butler, reconciles booking details with payment records. If anything is unclear, please ask before paying. The male and female butlers who serve in the Manor carry through the guidance given at booking, confirming in turn the date and time, numbers, service, total including tax and timing of payment.
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Any questions? Ask your butler.
Questions about payment are welcome through the enquiry form.