A silver tea service and glasses
The Salon — Options

Options

Extensions, cellar wines, changes and additions

Queen's Butler — Definition

About Options

Options are the extensions and cellar wines you may choose in addition to the hourly rate at The Salon. How we handle changes of plan and additional guests is also explained here. The Salon is for ladies only; gentlemen may not enter the Manor, even as companions.

First answer

The principal additional charges are same-day extensions, extra guests and cellar wines

Additional charges are the amounts confirmed after the basic rate for your booked time and number of guests has been settled: a same-day extension, the surcharge for a third guest and beyond, and any wine or champagne you wish to take from the cellar.

Chauffeured pick-up is in a black Alphard driven by your butler, and is limited to journeys between the Manor and five points, including Tokyo Teleport Station. Pick-up is a service included with your plan. There are days on which the vehicle is unavailable, so we confirm at the time of booking. We also confirm at booking that ordinary visits are for up to six guests and that late-night stays are for one guest only. The Manor is never hired out unattended; whatever your way of spending the time, a butler is always in residence.

See the full price list
A silver tea service and a wine glass
Extension

A same-day extension is confirmed in five steps

A butler receiving guests inside the entrance door

Tell your butler before the end

The moment you feel you would like a little longer at the Manor, simply let your butler know.

We check the next booking

An extension is possible only when the preparation of the Manor and the next booking allow.

We agree the time you wish

We confirm how long you would like to extend and the new finishing time, and check that it fits the available slot.

We state the surcharge

A 20% surcharge is added to the ordinary hourly rate for the relevant time, and your butler tells you the figure before anything is confirmed.

We reshape the remaining time

We settle on the one scene to prioritise in the extended time, whether the theatre, tea or a commemorative photograph.

The Dining Room: the yew table and chairs, and the chandelier
Wine cellar

Cellar wines are opened only once the label and cost have been confirmed

ChargeWine and champagne from the cellar are charged at cost
When confirmedWe take your wishes, your butler presents the label and price, and only then is it confirmed
Bringing your ownYou are welcome to bring your own food and drink
GlasswareYour butler prepares the Manor's glasses to suit red, white or champagne
At tableIf pairing with food and drink you have brought, we discuss the placement and the order of service
MealsWe do not serve meals. Please bring whatever food and drink you require

What incurs an additional charge

  • An extension requested on the day, where availability allows, adds 20% to the ordinary hourly rate
  • Wine and champagne from the cellar are charged at cost
  • A third guest and beyond: ¥4,400 (tax included) per guest per hour
  • If a change of plan increases the time used, the relevant time is confirmed

Care included in your plan

  • Chauffeured pick-up (included with your plan; availability confirmed at booking)
  • Food and drink may be brought; discuss containers, placement and service with your butler
  • There is no category of unattended use of the Manor
  • A same-day extension cannot be accepted when there is a following booking
Examples

When plans change, we separate what alters the charge from what does not

The Dining Room table and candelabra, with red curtains
Example of changeHow the charge is treatedTo confirm before booking
From time indoors to an outingNo reduction or refund for a change of planOutings count towards the time used
A later finishing timeThe relevant time is added; on the day, a 20% surcharge appliesOnly when the next booking allows
Finishing earlier than plannedNo refundIn case of illness, a voucher for a future visit may be considered
Adding guests on the dayThe surcharge for a third guest and beyond appliesUp to six guests
Choosing a cellar wineAt costConfirmed once the label and price are agreed

The moment you request a change, your butler checks the time, the number of guests and availability. Please confirm the breakdown of charges before anything is settled.

Before deciding

When unsure whether to add, consider whether it is time or a particular item you seek

Deciding on an extension is a matter of judging whether you wish to complete the way of spending time you had planned, or to add a new scene. Finishing your tea at leisure and watching one more film in the theatre call for different amounts of time. Your butler checks the next booking and tells you how far an extension is possible and the surcharge; once confirmed, you move on to the next scene.

Deciding on a cellar wine is a matter of weighing whether you wish to savour the Manor's own bottle with the ceremony of your butler, or to bring an item of your own choosing. For the cellar we first confirm the cost; for what you bring, we ask about containers and temperature; in either case we prepare the appropriate glassware and table. Meals are not served in either case.

A butler choosing a cup before the cabinet
QIs an extension always possible?
A

Only when the next booking allows. If you are certain you wish to stay longer, we suggest choosing a longer time when you book.

QHow much is added for a same-day extension?
A

A 20% surcharge is added to the ordinary hourly rate for the relevant time. We confirm the time you wish and the new finishing time, and present the breakdown before anything is settled.

QMay I bring my own wine?
A

You are welcome to bring your own food and drink. We ask about containers and temperature, and your butler prepares suitable glassware and a place at table.

QWhere can I find the cellar's labels and prices?
A

When you express an interest, your butler presents the labels and their cost. The bottle is opened only once you have seen the price and agreed.

QMay I add guests on the day?
A

Ordinary visits are for up to six guests, and late-night stays for one guest only. A third guest and beyond is charged at ¥4,400 (tax included) per guest per hour; for Gold membership and above, we confirm the complimentary companion benefit.

QIs there a refund if I leave earlier than planned?
A

There is no refund for finishing early. In case of illness, we may consider a voucher for a future visit.

About bringing food and drink

  • You are welcome to bring your own food and drink
Queen's Butler mark
Reservation

Choose only what you need.

Please let us know at the time of booking if you would like an extension or a wine from the cellar.